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Email rejected by MXLogic

If you USED to be on a blacklist you can still come up as a threat on here, which is run by McAfee. Here is how they want us to fix it:

Sender receives bounce message “554 Denied”

The error message “554 Denied” means that McAfee has rejected the message as spam. This is either due to the content of the message or the reputation of the sending IP address.

Example Error

host domain.com.inbound15.mxlogic.net[208.65.144.12] said: 554 Denied (Mode:normal) (in reply to end of DATA command)

Resolution/Workaround

For McAfee SaaS Customers, please do one or more of the following:

  1. Place the sending domain on the User or Domain-Level allow list in the Control Console. For instructions on how to do this, please refer to Adding to Domain-level Sender Allow List
  2. Send a copy of the message to SaaS_falsepositives@mcafeesubmissions.com. If the message was blocked, the sender can obtain a copy from their Sent Items folder. Messages to this address are not filtered for spam, and all submissions are accepted.
  3. Copy full Message Audit Details showing the 554 Denied response from the Control Console and supply this in an email with a subject of “False Positive” toSaaS_falsepositives@mcafeesubmissions.com
  4. Open a service request with McAfee SaaS Technical Support so we may investigate the cause of this issue and possibly reset the filter that is causing messages to be denied.

For senders who are not McAfee SaaS Email Protection customers, please do one or more of the following:

  1. 1. Contact the intended recipient and ask them to add the sending address or domain to their allow list
  2. 2. Contact the intended recipient and ask them to open a service request with McAfee SaaS Technical Support so that the message can be reviewed as a false positive
  3. 3. Send a copy of the message with the original headers to SaaS_falsepositives@mcafeesubmissions.com. Messages to this address are not filtered for spam, and all submissions are accepted.

To challenge the scoring of a message rejected as spam, we will need the following information:

  1. 1. Email address of sender
  2. Email address of intended recipient
  3. Date of message (within past 7 days)
  4. Exact bounce message received
  5. Subject of message (If available)

To check the IP reputation of a sending server, please to go to http://trustedsource.org and enter the IP address in the TrustedSource Query box.

Their response took a few hours but all I did was submit to the email listed with the rejection and they fixed it.

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