logo logo

Forcibly remove a single message from the Exhcange mail queue

Example Event Viewer Error

A non-expirable message with the Internal Message ID 92927 could not be categorized. This message may be a journal report or other system message. The message will remain in the queue until administrative action is taken to resolve the error. Other messages may also have encountered this error. To further diagnose the error, use the Queue Viewer or the Exchange Mail Flow Troubleshooter.
Event ID 9213

I had this issue recently with an Exchange 2010 SP1 server. I had a message stuck in queue that was intended for Journaling, however it had a content conversion error as the email came from a Blackberry device. I didnt want to have to rebuild the mail queue for 1 email so I simply removed the message using PowerShell doing the following:

  1. Open the Exchange Management Shell
  2. Type in Get-Message | fl
  3. Make a note of the Identity of the message or messages, for example mine was SERVERNAME\Submission\41
  4. Type in Remove-Message -Identity "SERVERNAME\Submission\41"
  5. When prompted confirm you want to delete the message. The message will now be removed from the queue.